Support & SAV
We are here to help you get the most out of your Sierra Chart studies.
Contact Support
For any technical issue, activation question, or billing inquiry, send us an email. We typically respond within 24 hours on business days.
support@scstudies.comTechnical support
Activation issues, compatibility questions, study configuration.
Billing & orders
Issues with your purchase, invoice requests, or refund inquiries.
Response time
We aim to respond to all support requests within 24 hours on business days.
Frequently Asked Questions
How does activation work after purchase?
After payment, your Sierra Chart account is automatically authorized to use the study. The next time you open Sierra Chart, the study will be available in your Custom Studies list. No download or file transfer is needed.
What Sierra Chart username should I use when registering?
Use the exact username you log into Sierra Chart with. This is the account that will be authorized to use the studies you purchase. You can find it in Sierra Chart under Help > About, next to "Registered To:".
Which Sierra Chart version is required?
Our studies require Sierra Chart with ACSIL (Advanced Custom Study Interface and Language) support. We recommend keeping Sierra Chart updated to the latest version for best compatibility.
I purchased but the study does not appear in Sierra Chart. What should I do?
First, restart Sierra Chart to refresh the study list. If the study still does not appear, verify that your Sierra Chart username in your SCS account matches your actual SC login. If the issue persists, contact us at support@scstudies.com with your order details.
Can I use the study on multiple computers?
Yes. The authorization is tied to your Sierra Chart account, not to a specific machine. You can use the study on any computer where you log into Sierra Chart with your authorized account.
What is the Copier Manager, and how do I get it?
The SCS Copier Manager is a Windows desktop application, a separate product that will later replace the Trade Copier; during the beta, a Trade Copier subscription unlocks it. It clones your Sierra Chart once per broker connection, drops the Follower study into it, starts it hidden, and supervises the fleet: source health, follower heartbeat, net position per account, per-account loss guards, a kill switch and notifications. It is in early access: the signed installer and your license key are on your dashboard, under your Trade Copier subscription. The 7-day free trial opens it too, with a trial key that carries over if you subscribe.
Where is my Copier Manager license key?
On your dashboard at scstudies.com/dashboard, under your Trade Copier subscription, or on the trial card during a Trade Copier trial, next to a key icon with a copy button. Paste it into the Copier Manager license field and click Activate. The key is separate from your Sierra Chart authorization: the studies need no key, only the application does.
What happens to my copied positions if my subscription lapses?
Nothing that hurts you. After a grace of 300 seconds the Follower refuses new entries and says so in the Sierra Chart Message Log; exits, stops, targets and flatten keep working, and the Copier Manager kill switch and dashboard stay available in every license state. Renewing restores entries with the same key.
Are updates included in the purchase price?
Yes. All updates to the study you purchased are included at no additional cost. Updates are delivered automatically through the Sierra Chart authorization system.
Didn't find your answer? Email us directly and we'll help you out.