Refund Policy

7-day satisfaction guarantee

We want you to be confident in your purchase. Every one-time SCS study purchase (including bundles and the Trading Journal lifetime license) is covered by a 7-day, no-questions-asked refund window. If the study isn't the right fit for your workflow, you can request a full refund within 7 days of purchase, directly from your dashboard, no email or back-and-forth required.

How it works

1. Sign in and open your Dashboard.
2. Find the order you want to refund. If it's within the 7-day window, you'll see a “Request refund” option in the order card menu (icon with three dots).
3. Click it, confirm, and we'll process everything automatically: your Sierra Chart access is revoked, the charge is refunded to your card, and you receive an email confirmation.
4. The refund typically appears on your bank statement within 5-10 business days, depending on your card issuer.

Subscriptions

Subscription products (Trade Manager, Trading Journal, Market Pulse, Trade Copier with the Copier Manager, and the bundle) are billed monthly or yearly and can be cancelled at any time from your dashboard. Cancelling stops the next renewal: you keep access for the remainder of the period you already paid for. We do not issue mid-cycle refunds on subscriptions; cancellation is the equivalent mechanism.

One exception, for consumers in the European Union and the United Kingdom: if you withdraw within 14 days of your first payment (see the Terms of Service), you pay only for the days elapsed and the rest of that first period is refunded. Write to support@scstudies.com within the 14 days.

Free trials

A free trial takes no card and no payment details, so it is never billed and there is nothing to refund. It ends on its own on the date shown in your Dashboard, and you can end it early from your dashboard at any time. Ending a trial early is final: that trial cannot be restarted.

After the window

Once the 7-day window has elapsed, purchases are considered final. However, we'll still issue a full refund in any of these technical exception cases:

• You were charged but your Sierra Chart account was never authorized.
• You were charged twice for the same product.
• The study does not function at all on a supported Sierra Chart version.

For any of these, email support@scstudies.com with your order details; we review within 3 business days.

Custom development

Custom study development projects ($1,000+) are governed by a separate contract agreed at the start of the engagement. Milestones and refund terms are specified there on a case-by-case basis.